Student and Parent Concerns/Grievances

The faculty and staff of Red Oak ISD are committed to the service of our students and their parents by responding promptly and professionally to concerns or grievances that may arise. Student and Parent Grievances are governed by ROISD Board Policies FNG (Legal) and FNG (Local).

How Do You Resolve Parent Concerns?

If you, as the parent or guardian of a Red Oak ISD student, have concerns about your child’s education, we want to talk with you. Sitting down and talking with the people who interact most often with your child on a daily basis – his/her teacher or counselor – can remedy most concerns.

Most concerns can be and usually are resolved at the classroom level. However, if after visiting with the teacher or campus counselor your concerns have not been addressed, you may choose to follow the three-level process listed below:

• Level One: Within 15 business days of the incident causing the concern/complaint, request a meeting with the Principal.
• Level Two: Within 10 business days of receipt of the Level I decision letter, request a meeting with the Executive Director of Student Services/Chief of Secondary Schools & Programs.
• Level Three: Within 10 business days of receipt of the Level II decision letter, you may appeal the decision to the School Board by contacting the Superintendent.

Related Documents:

• Level One Student/Parent Complaint Form
• Level Two Appeal Form
• Level Three Appeal Form
• Policy: FNG(LEGAL)
• Policy: FNG(LOCAL)

Public Complaints/Concerns/Grievances

Red Oak ISD is committed to the service of our community by responding promptly and professionally to complaints, concerns or grievances that may arise. Public Grievances are governed by ROISD Board Policies GF (Legal) and GF (Local).

How Do You Resolve Public Concerns?

In all cases, informal resolution is encouraged. We encourage civil conversations to resolve a concern and are open to conversations with members of the community. However, if after visiting with District staff your concerns have not been addressed, you may choose to follow the three-level process listed below:

• Level One: Within 15 business days of the incident causing the concern/complaint, request a meeting with the Level 1 administrator.
• Level Two: Within 10 business days of receipt of the Level I decision letter, request a meeting with the Level 2 administrator.
• Level Three: Within 10 business days of receipt of the Level II decision letter, you may appeal the decision to the Executive Director of Student Services.

Related Documents:

• Level One Public Complaint Form
• Level Two Appeal Form
• Level Three Appeal Form
• Policy: GF (LEGAL)
• Policy: GF (LOCAL)