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Concerns/Grievances
Related Documents
Level One Student/Parent Complaint Form
Level Two Appeal Notice
Level Three Appeal Notice
Policy: FNG(LEGAL)
Policy: FNG(LOCAL)

STUDENT AND PARENT CONCERNS/GRIEVANCES

The faculty and staff of Red Oak ISD are committed to the service of our students and their parents by responding promptly and professionally to concerns or grievances that may arise.

Student and Parent Grievances are governed by ROISD Board Policies FNG (Legal) and FNG (Local).

HOW DO YOU RESOLVE PARENT CONCERNS?

If you, as the parent or guardian of a Red Oak ISD student, have concerns about your child’s education, we want to talk with you. Sitting down and talking with the people who interact most often with your child on a daily basis – his/her teacher or counselor – can remedy most concerns.

Most concerns can be and usually are resolved at the classroom level. However, if after visiting with the teacher or campus counselor your concerns have not been addressed, you may choose to follow the three-level process listed below:

Level One:

Within 15 business days of the incident causing the concern/complaint, request a meeting with the Principal.

Level Two:

Within 10 business days of receipt of the Level I decision letter, request a meeting with the Assistant Superintendent of District Operations.

Level Three:

Within 10 business days of receipt of the Level II decision letter, you may appeal the decision to the School Board by contacting the Superintendent.

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109 W. Red Oak Road | PO Box 9000 | Red Oak, TX 75154 | PH: (972) 617-2941 | FX: (972) 617-4333